Verizon Wireless announced today that it listened to its customers and will not implement the $2 convenience fee that was set to go
Verizon Wireless Will Not Institute Single Payment Fee
12/30/2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time, said Dan Mead, president and chief executive officer of Verizon Wireless.
This Verizon fiasco is a public relations nightmare. Im not sure which is worse, the Qwikster Netflix incident, or this one. I guess this list came out too soon (where would you rank this? Note too, this crashed in less than 24 hours).
I suspect that the real reason Verizon caved changed their mind is because they face an FCC inquiry over their convenience fee cared about their customers options. Look for a $2 fee on your next wireless bill hey, why not spread the charge uniformly, right?
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